At the end of an implementation
Handover only works if the team can operate what was built. This is part of every PAM implementation and IGA implementation we hand over rather than run.
IAM training and enablement, on your platform and your configuration
Most identity platforms do not fail because the software is bad. They fail because the team never got comfortable running them. We train your people on the platforms you have actually bought, configured the way you have actually configured them, and stay reachable afterwards.
Your platforms, your configurationAdmin, operator and end userOnsite or remoteSupport after go-live
The problem
The problem this solves
The failure mode is always the same, and it is a people problem rather than a technology one.
- Every question comes back to whoever installed it. Usually us, or the integrator before us. That is not a good outcome for anyone.
- Features go unused. You are paying for capability the team does not know how to turn on.
- Configurations drift. Changes get made without anyone understanding what they affect.
- The one person who understood it leaves. And takes the platform knowledge with them.
The goal is a team that can run identity security itself, with us on call when it counts. Not dependence on us.
DependenceThe default
Every question about the platform comes back to whoever installed it.
- Features go unused
- Configurations drift
- The one person who understood the platform moves on
Self-sufficientThe goal
A team that can run identity security itself.
- Trained on your platforms, your configuration, and your policies
- Admins, operators and end users, each to the depth they need
- Us on call when it counts
What we cover
What training covers
Every program is built around the platforms you run and the way your team works, rather than a generic course catalog. Three audiences, pitched at different depths, because administrators, operators and end users are three courses and not one course three times.
| What | Who it is for | What it covers |
|---|---|---|
| Platform training | Administrators | Your platform, your configuration, your policies. How to run it, not how the vendor demo runs. |
| Operator enablement | Day-to-day operators | The routine work: onboarding accounts, running campaigns, handling exceptions, reading the alerts. |
| End-user enablement | Everyone who works within the controls | How to request access, what break-glass means, why the vault sits in the middle — the part that decides whether controls get adopted or worked around. |
| Certification preparation | Engineers going for vendor certification | Preparation for the CyberArk and SailPoint certification paths, taught by engineers who hold them. |
| Security best practices | Admins and security teams | Least privilege, separation of duties, and why the shortcut that makes today easier causes the audit finding. |
| Quick-start onboarding | New team members | Accelerated enablement so a new hire is useful in weeks rather than months. |
| Ongoing support | The whole team | The question in week three, after the sessions have ended and the real work has started. |
Curriculum — built for your stackApplied IAM
- Platform trainingAdministrators
- Operator enablementDay-to-day operators
- End-user enablementEveryone inside the controls
- Certification preparationVendor paths
- Security best practicesAdmins and security
- Quick-start onboardingNew team members
- Ongoing supportThe whole team
Onsite or remote, and pitched at the depth each audience actually needs.
Platforms
The platforms we train on
We train on the platforms we deliver: CyberArk, KeeperPAM, SailPoint, Saviynt and Microsoft Entra ID, plus the systems around them — Active Directory, ServiceNow, AWS, Azure and GCP — so your team understands how access flows end to end rather than one tool in isolation.
Training is taught by the engineers who do the delivery work, not by a training department. Whoever teaches your team has installed the thing they are teaching.
How it works
How an engagement runs
- Assess. What your team can run today, what your platforms are configured to do, and where the gap between those two actually sits.
- Tailor. A curriculum for your stack and your roles, delivered onsite, remotely, or a mix.
- Deliver. The sessions, then the questions that arrive in week three when someone hits something the session did not cover.
Support continues after the sessions end. Most of the value shows up later, when the team meets something real.
01AssessWhat your team can run today
the gap
02TailorA curriculum for your stack and your roles
onsite, remotely, or a mix
03DeliverThe sessions
then
04Week threeSomeone hits something the session did not cover
Where training fits
Where training fits in a wider engagement
Training is most often bought in one of three moments, and what it needs to cover differs in each:
When you inherit a platform
Someone else deployed it, nobody documented it, and the person who understood it has gone. We reverse-engineer the configuration with your team rather than at them.
When you decide to bring it back in-house
Coming off managed IAM services or another provider needs real knowledge transfer, not a document handover.
FAQ
Questions teams ask about training
Whoever touches your identity platforms. Administrators and operators who run them day to day, security and audit teams who report on them, and end users who work within the controls. Those are three different courses, pitched at three different depths.
Yes, and that is the point. Generic platform training is available from the vendors and from any number of course providers. What they cannot teach is your configuration, your policies and the decisions taken during your build. That is what makes the difference between a team that has seen the product and a team that can run yours.
Either, or a mix. Hands-on administrator sessions often work better onsite. End-user enablement is usually fine remotely. We take the point of the session first and the format second.
Yes. We prepare engineers for the CyberArk and SailPoint certification paths, taught by engineers who hold those certifications themselves. We do not issue the certification — the vendor does — so this is preparation rather than a qualification.
Yes, and it is where most of the value lands. The useful questions arrive in week three, when the team hits something the session did not cover. Ongoing consultation keeps them moving instead of stuck.
Then training is not the answer on its own. If the gap is capacity rather than skills, IAM staffing puts a vetted engineer alongside your team. If you would rather not carry the operational work at all, that is managed IAM services.
Related reading
Go deeper
Blog
What Is a Password Vault? How Vaulting Works and Why It Beats Spreadsheets
A password vault encrypts and centralizes credentials so only authorized users can access them — a major step up from spreadsheets or sticky notes.
Aug 14, 2026
Blog
Non-Human Identity Management: Service Accounts, Machine Identities and Secrets
Service accounts, API keys and workload identities outnumber your people — and almost nobody reviews them. Where to start.
Jul 27, 2026
Blog
User Access Reviews: Why Access Certification Fails and How to Fix It
Managers approve 400 entitlements in eleven minutes and the campaign passes. Here is what makes an access review genuinely work.
Jul 27, 2026Get your team running it themselves
A free consultation is 30 minutes on what your team runs today, where the gaps are, and what a program would need to cover. You get the findings in writing, including whether training is actually the right answer.