Identity access management for insurance starts from an uncomfortable fact: most of the people in a carrier's systems don't work for the carrier. Captive and independent agents, brokers, wholesalers, TPAs, and adjusters all need access to quoting, policy admin, and claims platforms — and every one of them is an identity you're accountable for but don't employ.
Producer hierarchies make it harder. An agency onboards, appoints producers under it, producers move between agencies, appointments terminate — and access has to track every step, or terminated producers keep reaching policyholder data long after the relationship ends. After a catastrophe event, adjuster access surges overnight and has to be pulled back just as fast. Insurance identity management is governing that churn continuously, not annually.
Regulators have noticed. NYDFS Part 500 and the NAIC data security model law both come down to the same questions: who can reach nonpublic information, is that access limited and reviewed, is MFA enforced, and can you prove all of it — including for third parties. Insurance identity governance is how those questions get answered from a report instead of a scramble.
We build that governance: sponsored, time-bound access for external producers, role models that mirror your appointment hierarchy, automated termination when an appointment ends, privileged access controls around claims and policy admin systems, and audit evidence that stays current between exams.
