Services — Security Awareness Training

Turn your people into a security control.

Security awareness training and phishing simulation that change behaviour — because the strongest technical controls still fail the moment someone clicks. Tailored by role, measured over time.

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Why it matters

The last control is a human one

You can vault every credential and monitor every endpoint, and one convincing email to one distracted employee still opens the door. People are the layer attackers target because it's the layer technology can't fully patch.

That's not a reason to blame users — it's a reason to train them. Awareness training turns the human layer from your softest target into an active control that spots and reports the attacks that slip past the filters.

What good looks like

Awareness is a trend line, not a certificate

A once-a-year training video produces a completion record and almost nothing else. A real program moves an organization up this ladder — and gives you the numbers to prove it moved.

Where most start
UntestedAnnual slideshow, no simulation, no data. Nobody knows who would click, including the security team.
Click rate: unknown
After baseline
MeasuredA first simulation reveals real susceptibility by team and role. Uncomfortable, and the most useful day of the program.
Click rate: visible
The goal
ResilientRegular role-based training and simulation. Clicks fall, and — more importantly — reports rise: people actively flag what reaches them.
Click rate down · report rate up

The metric that matters isn't how many finished the training. It's how many reported the real one.

What we offer

A program, not a one-off slideshow

Phishing

Phishing simulation

Realistic simulated campaigns that test who's susceptible — and turn every click into a lesson instead of a statistic.

Training

Ongoing awareness training

Short, regular lessons on the threats that matter — credential theft, business email compromise, social engineering — not a once-a-year video.

Role-based

Role-based content

Finance learns invoice fraud, executives learn spear-phishing, help-desk learns manipulation — each group trained on the attacks aimed at them.

Social eng.

Social engineering awareness

The manipulation tactics behind real breaches — pretexting, urgency, authority — taught through the lens of how our red team actually uses them.

Reporting

Measurable reporting

Click rates, report rates, and resilience trends over time — the evidence that behaviour is actually changing.

Compliance

Compliance-ready records

Completion and training documentation that satisfies HIPAA, PCI, SOC 2, and cyber-insurance requirements.

The attacks

What your people are actually targeted with

Generic training fails because it describes threats in the abstract. These are the specific plays our red team uses — and they work.

Urgency and authority

A message that appears to come from an executive, demanding something immediately and discouraging the recipient from checking. Pressure is the payload — it exists to stop people verifying.

Invoice and payment fraud

A supplier emails new bank details ahead of a genuine payment. Finance teams see this monthly, and it succeeds because the request is entirely ordinary.

Help-desk manipulation

A caller with just enough real detail talks support into resetting a password or adding an MFA device. Some of the largest recent breaches began exactly here.

MFA fatigue

An attacker with a stolen password pushes approval prompts until someone taps accept to stop the buzzing. Staff need to know that a prompt they didn't trigger is an incident to report.

Targeted spear-phishing

Executives and finance staff are researched individually — real names, real projects, real timing. This is where generic awareness training stops being enough.

Credential reuse

A password exposed in an unrelated breach unlocks a work account. Training pairs with the vaulting and access controls in our privileged access management work.

How it runs

A continuous program, not an annual event

Baseline

A first simulated phishing campaign establishes where you actually stand, by team and by role — without blame.

Train

Short role-based lessons, with anyone who clicked given immediate, specific teaching rather than a scolding.

Reinforce

Regular simulations and brief refreshers keep awareness live between the moments that matter.

Report

Click rates, report rates, and completion records tracked over time — for you and for your auditors.

Why us

Why teams choose AppliedIAM for awareness training

Taught by people who run the attacks

Our social engineering team knows exactly how these campaigns succeed — so the training reflects real tactics, not textbook ones.

Behaviour change, not box-ticking

We measure click and report rates over time, because the goal is fewer real incidents — not a completion certificate.

Tailored to real roles

Content matched to how each team is actually targeted, so training feels relevant instead of generic.

Pairs with email security

Awareness catches what filters miss; filters catch what awareness can't. Our email security and training run as one program.

Compliance evidence built in

The documentation frameworks and insurers ask for, produced as a by-product of the program.

Part of the whole picture

The same partner securing your identities and your inbox — so the human layer isn't an afterthought bolted on elsewhere.

FAQ

Common questions about security awareness training

How is this different from just sending a phishing test?

A phishing test tells you who clicked; it doesn't change behaviour on its own. Effective awareness training combines simulated phishing with short, relevant lessons triggered by the result — so a click becomes a teachable moment, not just a statistic. Over time the click rate drops because people have actually learned, not because they were scolded once.

Who needs security awareness training?

Everyone with a login, but the content should flex by role. Finance teams need to recognize invoice fraud and payment redirection; executives are targeted with tailored spear-phishing; help-desk staff are manipulated into resetting credentials. We tailor the program so each group learns the attacks aimed specifically at them.

Does this help with compliance?

Yes. HIPAA, PCI-DSS, SOC 2, and most cyber-insurance questionnaires expect documented, ongoing security awareness training. We deliver the training and the reporting — completion records and phishing-resilience trends — that satisfy the requirement, feeding directly into a compliance readiness assessment.

How often should training happen?

Continuously, not once a year. An annual slideshow is forgotten by February. Short, regular touchpoints — a brief lesson, an occasional simulated phish — keep awareness live and let you measure whether resilience is actually improving.

How do you measure whether it's working?

The real metric is behaviour change over time: phishing-simulation click and report rates trending in the right direction, not just training-completion percentages. We report on both, so you can see resilience improving rather than just attendance being logged.

Free assessment

Find out how many of your people would click.

Start with a baseline phishing simulation. We'll show you where the risk sits and build a training program that measurably lowers it.

Start an awareness program